Hiring Duty Officer -

Job Title: Duty Officer

Location: UAE
Department: Facilities Management
Employment Type: Full-Time

About Us:

At Farnek, we pride ourselves on maintaining exceptional standards of cleanliness and safety across all our facilities. We are seeking a dedicated and organized Duty Officer to lead our cleaning team and ensure our environments remain pristine and welcoming.

Key Responsibilities:

Supervision & Coordination:

• Oversee and manage cleaning staff, ensuring adherence to established cleaning schedules.
• Coordinate with other departments to facilitate seamless operations and address any inter-departmental needs.

Quality Assurance:

• Conduct regular inspections of facilities to uphold cleanliness and safety standards.
• Address and resolve any cleaning-related issues or complaints promptly and effectively.

Training & Development:

• Train new cleaning staff on proper cleaning techniques and safety protocols.
• Ensure continuous development of the team through ongoing training initiatives.

Operational Management:

• Develop and implement comprehensive cleaning protocols and schedules.
• Order and manage cleaning supplies and equipment, ensuring inventory levels meet operational demands.
• Assist in deep cleaning tasks and special projects as required.

Compliance & Reporting:

• Ensure all cleaning activities comply with health and safety regulations.
• Maintain detailed records of cleaning activities, supplies used, and inventory management.
• Prepare and present financial reports related to cleaning operations.

Qualifications:

Education:

• High school diploma or equivalent required.
• Additional certification in cleaning management is a plus.

Experience:

• Previous experience in a cleaning or supervisory role preferred.

Skills:

• Strong organizational and communication skills.
• Comprehensive knowledge of cleaning products, techniques, and safety procedures.
• Ability to work independently and collaboratively within a team.
• Basic computer proficiency for reporting and inventory management.

Financial Responsibilities:

Budget Management:

• Manage cleaning budgets, including forecasting and monitoring expenditures to ensure financial efficiency.

Cost Control:

• Identify and implement cost-saving opportunities without compromising service quality.

Procurement:

• Source and purchase cleaning supplies within budget constraints, ensuring quality and cost-effectiveness.

Business Development Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with clients to understand their needs and expectations, ensuring high satisfaction levels.

Service Offerings Expansion:

• Propose and develop new cleaning services or packages based on client feedback and market demand.

Performance Metrics:

• Establish and monitor key performance indicators (KPIs) to assess the effectiveness of business development initiatives.

Customer Feedback:

• Implement systems for gathering and analyzing customer feedback to continuously improve services and identify new opportunities.

Training and Development:

• Ensure cleaning staff are well-trained in service delivery and customer interaction to enhance client experiences and encourage repeat business.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and dynamic work environment

How to Apply:

Interested candidates are invited to send their CV to recruitment@farnek.com. Please include "Duty Officer Application" in the subject line.